1. Who you are dealing with

This website is operated by Shri Chand Atta, trading as Shri Chand Atta Chakki, at Budh Vihar Ph-1, New Delhi-110086.

2. Agreeing to these terms

By placing an order or using this website you accept these terms. If you do not accept them, please do not order. We may update them, and the version in force is the one published here on the day you order — so the effective date at the top matters.

3. The products

We sell stone-ground flour, milled to order. Some things follow from that and are worth stating before you buy rather than after:

• Colour and texture vary between batches. Wheat is an agricultural product and no two lots are identical. This is normal and is not a defect.
• Shelf life is short. Roughly four to six weeks in an airtight container in a cool, dry place. Our flour retains the wheat germ, and the oils in it eventually turn. Buy the pack size you will finish.
• Flour settles. A pack will look less full on arrival than when sealed. The declared net weight is what you have; air has simply left the gaps.
• Photographs are illustrative. They show the product, not a guarantee of an exact shade.

4. Prices and taxes

Prices are in Indian Rupees and include applicable taxes unless stated otherwise. Delivery is shown separately in the order window before you confirm, so the total you approve is the total you pay. We do not add charges afterwards.

Prices can change without notice, but never for an order already placed. If a price is displayed incorrectly through an obvious error, we may cancel the affected order and refund you in full rather than honour a mistake — we will contact you before doing so.

5. How an order is formed

Placing an order is an offer to buy. The contract exists once we confirm the order to you. We may decline an order, and will refund any payment in full, if:

• the item is out of stock or the grain we have does not meet our own standard;
• the delivery address is outside the area we can reach;
• we cannot verify the contact details given;
• the order appears fraudulent or is a resale attempt in breach of these terms.

6. Payment

You may pay by cash on delivery, by UPI, or online by card, UPI, netbanking or wallet where that option is enabled. Online payments are processed by Razorpay, and their terms and privacy policy apply to that transaction.

We never receive or store your card details. If a payment fails or is abandoned, the order remains unpaid and unprocessed — it is not cancelled automatically, so contact us if you want it removed.

7. Delivery

We deliver to Delhi NCR — including Delhi, Noida, Ghaziabad, Gurugram and Faridabad. Delivery times given are estimates and not guarantees. Because we mill to order, dispatch usually follows within a day or two of your order being confirmed.

Somebody must be available to receive the order at the address given. If nobody is there, we will attempt to contact you and rearrange. Repeated failed attempts on cash-on-delivery orders may lead us to ask for prepayment on future orders, which is a practical matter rather than a penalty.

Risk in the goods passes to you on delivery.

8. Cancellation

You may cancel within 12 hours of ordering, provided milling has not begun. Once the grain has gone through the chakki for your order, it cannot be returned to stock and the order stands.

To cancel, call or message us with your order number. Do not rely on email alone for something time-sensitive.

9. Returns and refunds

This is a perishable food product, so ordinary change-of-mind returns are not possible once a pack has been opened or has left our control. We are not willing to resell food that has been out of our custody, and you would not want us to.

We will replace or refund, without argument, if:

• the flour has an off or sour smell, or shows any sign of spoilage;
• there is foreign matter in it;
• the net weight is short;
• the pack arrived damaged, torn or wet;
• you received something different from what you ordered.

Tell us within 24 hours of delivery, with your order number and a photograph where there is something to see. Approved refunds are made within 7 working days to the original payment method; for cash-on-delivery orders, by UPI or bank transfer.

None of this affects your rights under the Consumer Protection Act, 2019.

10. Accounts

If you create an account, keep your password to yourself and tell us if you think someone else has it. You are responsible for orders placed through your account. Give accurate details — a wrong address means flour goes to the wrong door, and we cannot refund that.

We may suspend an account used fraudulently or abusively, and will say why.

11. Using this website

Please do not attempt to break into, overload, scrape or interfere with this site, place orders you do not intend to accept, or impersonate someone else. The text, photographs, logo and design belong to us and may not be reproduced commercially without permission. Sharing a link or a recipe is welcome and needs no permission at all.

12. Limits on our liability

We stand behind the flour we sell, and where we are at fault we will put it right. What we cannot accept is liability for indirect or consequential losses — a delayed delivery disrupting an event, for instance. Except where the law does not allow such a limit, our liability for any order is limited to the amount you paid for it.

Nothing here limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

13. Events outside our control

We are not liable for delays caused by things we cannot control: crop failure or grain shortage, power cuts, transport strikes, floods, extreme weather, civil disruption, or government restrictions. Where such an event prevents delivery, we will tell you and refund you rather than leave the order hanging.

14. Complaints

Speak to us first — most problems are settled in a single phone call. If a complaint is not resolved, escalate it to our Grievance Officer, who acknowledges within 48 hours and resolves within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

15. Governing law

These terms are governed by the laws of India, and the courts at Delhi have jurisdiction. This does not take away your right to approach a consumer forum where you live.

Common questions

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